Question 1

What is the rate?

Accepted Answer

Rates are dependent on the therapist of your choice. Please consult with their bio to check their hourly rate.

Question 2

Do you offer sliding scale (i.e. reduced rate)?

Accepted Answer

We offer limited spots for sliding scale rates for those who are experiencing financial difficulties. The sliding scale rate is determined contingent on your ability to pay. When your financial situation improves, the rate may change that is appropriate to your new situation.

Please note the sliding scale rate agreed between you and the Therapist is valid for 1 year.

Question 3

Are you covered by insurance?

Accepted Answer

If your insurance policy covers for "Registered Psychotherapist", then psychotherapy services with your therapist will be covered. Please note that Reflections Therapy do not accept direct insurance billing at this time.

Services are not covered if the insurance policy indicates coverage for "Registered Social Worker" or "Psychologist".

Question 4

What are the cancellation policies?

Accepted Answer

The clinic has a 48-hour cancellation policy. Sessions that are cancelled in less than 48-hours will result in a charge of 100% of the appointment fee. You may leave an email at jasmine@reflectionspsychotherapy.ca to notify your cancellation.

Question 5

How will payments be made?

Accepted Answer

For in-person sessions, Reflections Therapy accepts cash, debit card, and credit card. For virtual sessions, clients will be charged online securely through Jane App.

Question 6

Are there other fees?

Accepted Answer

There are no additional fees for services of psychotherapy.

Please note that duties beyond the scope of psychotherapy sessions may be subject to extra charges. Common examples would be administrative duties from the Therapist, writing reports, summaries, or documentations. Client's request for the Therapist to consult with another professional or third party outside of the time providing psychotherapy services will be billed. Any additional fees will be discussed with you openly and will require your consent to proceed.

Question 7

Where are you located?

Accepted Answer

We are located at 5293 Highway 7 East, Markham, Ontario L3P 7M7, Suite 205. The medical building is across from Markville Mall and located in the Party City plaza. You will need to head inside the building and take the stairs or elevator to the second floor. Unit 205 will be the first unit on the left side of the hallway.

Frequently asked questions

What is the rate?

Do you offer sliding scale (i.e. reduced rate)?

Are you covered by insurance?

What are the cancellation policies?

How will payments be made?

Are there other fees?

Where are you located?

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