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  • What is the rate?
    The rate is $180 plus HST per 1-hour session.
  • Do you offer sliding scale (i.e. reduced rate)?
    We offer limited spots for sliding scale rates for those who are experiencing financial difficulties. The sliding scale rate is determined contingent on your ability to pay. When your financial situation improves, the rate may change that is appropriate to your new situation. Please note the sliding scale rate agreed between you and the Therapist is valid for 1 year.
  • Are you covered by insurance?
    If your insurance policy covers for "Registered Psychotherapist", then psychotherapy services with your therapist will be covered. Please note that Reflections Therapy do not accept direct insurance billing at this time. Services are not covered if the insurance policy indicates coverage for "Registered Social Worker" or "Psychologist".
  • What are the cancellation policies?
    The clinic has a 48-hour cancellation policy. Sessions that are cancelled in less than 48-hours will result in a charge of 100% of the appointment fee. You may leave an email at to notify your cancellation.
  • How will payments be made?
    For in-person sessions, Reflections Therapy accepts cash, debit card, and credit card. For virtual sessions, clients will be charged online securely through Jane App.
  • Are there other fees?
    There are no additional fees for services of psychotherapy. Please note that duties beyond the scope of psychotherapy sessions may be subject to extra charges. Common examples would be administrative duties from the Therapist, writing reports, summaries, or documentations. Client's request for the Therapist to consult with another professional or third party outside of the time providing psychotherapy services will be billed. Any additional fees will be discussed with you openly and will require your consent to proceed.
  • What do I expect in my first session?
    First, the therapist will get to know you holistically and the issues that brought you into therapy. The therapist may ask you about your childhood background, family relationships, work history, medical history, strengths, and your goals in therapy. During the first session, you and the therapist will begin to build a connection where you feel safe, respected, and listened to.
  • How often should I have therapy sessions?
    The frequency of therapy depends on your situation, the complexity of the case, and your goals. It may also depend on the ability to afford the sessions. In general, clients book for weekly or bi-weekly sessions. It is not recommended to space it further than bi-weekly as the therapeutic gains will lose its "momentum". However, these are guidelines and the frequency of the sessions will be confirmed after the first session. As you progress through therapy and begin to feel better, the sessions will be tapered off to tri-weekly, monthly, or even bi-monthly.
  • Do I need to bring anything?
    Generally, you do not need to bring anything to therapy. Some clients find it helpful to bring their notebook or journal dedicated to their therapy sessions so that they can better remember what they have learned in the sessions. However, this is optional and it is to the discretion of the client.
  • Virtual vs. In-person. Which is better?
    It depends on your situation and circumstance. There are a number of reasons why some people may prefer in-person: There is a sense of closeness and connection with a therapist that virtual sessions may be lacking Increased focus on the present moment and less distractions The clinic guarantees a confidential and safe space In-person therapy is accessible Prevents all sorts of technical glitches that a virtual session may have On the flip side, there are many reasons why some people may prefer virtual: Location is inconvenient to get to the clinic Busy schedule that does not allow the luxury to commute to the clinic Feeling more comfortable at their own home Saving the travel time Excellent alternative to in-person for bad weather days As such, there is no objective answer as to which is better. It is best to assess your own situation, your goals and needs to decide whether in-person or virtual works better for you.
  • How do I prepare & access virtual appointments?
    You can click on a link that will be provided to you to account to access your virtual appointments. To prepare for your virtual appointments, it is recommended you have reliable and high-speed internet to minimize any glitches. Double check your audio and camera equipment to make sure it is functional. It is highly recommended for you to find a quiet, private, and undisrupted space for yourself so you can be present in the therapy sessions.
  • How secure is the information being kept?
    All information is securely stored in Cliniko which is a health management software platform that complies with the Personal Health Information Protection Act (PHIPA). There will be minimal physical documents. Should there be physical documents, the files will be stored in a locked cabinet and only authorized personnel can have access to the files. Feel free to email if there are any concerns or questions about your privacy and security.
  • What is psychotherapy?
    Psychotherapy is a talk-based therapy between client and therapist. It addresses mental health challenges in a therapeutic conversation where the therapist and client uncover about the client's thinking patterns, behaviours, feelings, or values. Psychotherapy provides a safe and non-judgemental space for clients to express their problems and the therapist will guide them to cope with their issues.
  • Does psychotherapy work for me?
    Generally, psychotherapy is effective in improving overall mental health wellbeing according to numerous research papers. However, therapist-client fit is the strongest predicting factor to improve a person's mental wellbeing. If you find that you and your therapist are not a good match, then the therapeutic gains will not be maximized. As such, psychotherapy works in general so long as you find a therapist who you feel is a good fit for you.
  • What is a Registered Psychotherapist?
    A Registered Psychotherapist is a mental health professional who has been thoroughly trained to provide psychotherapy services. They are licensed by the College of Registered Psychotherapists of Ontario (CRPO). Therapists with the "Qualifying" status means that the therapist is undergoing clinical supervision by an approved supervisor and is currently in progress to complete their clinical hours to become fully licensed for autonomous practice.
  • CBT, DBT, ACT...what are all these acronyms?
    These acronyms are approaches, interventions, and modalities that therapists use to conceptualize your presenting issues and to guide in treatment planning. While it is beyond the scope of this FAQ to go over every therapeutic modality in detail, here are a few therapy modalities that you can learn more about by clicking below: Cognitive Behavioural Therapy (CBT) Acceptance & Commitment Therapy (ACT) Dialectical Behavioural Therapy (DBT) Applied Behavioural Analysis (ABA) Person-Centered Therapy
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